Expect a certain amount of gossip; people want to know what is going on in their workplace, and they like to discuss work issues. The key is to know when the gossip is out-of-hand. You need to act if the gossip is:
- disrupting the work place and the business of work,
- hurting employees’ feelings,
- damaging interpersonal relationships, or
- injuring employee motivation and morale.
You can manage gossip exactly as you would manage any other negative behavior from an employee in your work place. Use a coaching approach, when possible, to help the employee improve his or her behavior. But, when needed, gossip management starts with a serious talk between the employee and the manager or supervisor. If the discussion of the negative impacts of the employee’s gossip has no effect on subsequent behavior, begin the process of progressive discipline with a verbal warning, then a formal written verbal warning for the employee’s personnel file.
If you assertively deal with gossip, you will create a work culture and environment that does not support gossip."Who gossips to you will gossip of you." --Turkish proverb
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